Shipping policy

 Shipping Policy

 

At OnePlug, we work with international suppliers to bring you a wide range of products at competitive prices. Because of this, shipping times and costs may vary.

 

 1. Order Processing

 

  • Orders are processed within 1–3 business days after payment is confirmed
  • Once processed, your order is placed with our international suppliers

 

 2. Shipping Times

 

As we source products from overseas (primarily China), delivery times may vary:

 

  • Estimated delivery time: 7–30 business days
  • In some cases, orders may arrive sooner or experience slight delays depending on logistics and customs

 

We ask customers to order with this timeframe in mind.

 

 3. Shipping Costs

 

  • Shipping costs are not fixed and may vary depending on the supplier, product, and delivery location
  • In some cases, shipping fees may be confirmed or adjusted after the order is placed
  • If there are any changes to shipping costs, we will notify you before processing further

 

 

 4. Order Tracking

 

  • Tracking may not always be immediately available
  • Once tracking is provided by the supplier, we will send it to you via email or SMS

 

 5. Multiple Shipments

 

  • If you order multiple items, they may be shipped separately from different suppliers
  • This means items may arrive at different times

 

 6. Delays

 

Delays may occur due to:

 

  • International shipping logistics
  • Customs clearance
  • High demand periods

 

We are not responsible for delays outside our control but will assist where possible.

 

 7. Customs & Duties

 

  • Some orders may be subject to customs fees or import duties
  • These charges are the customer’s responsibility, if applicable

 

 8. Incorrect Address

 

  • Please ensure your delivery details are correct
  • OnePlug is not responsible for orders shipped to incorrect addresses provided by the customer

 

 9. Lost or Missing Orders

 

  • If your order has not arrived within 30 business days, please contact us
  • We will investigate with the supplier and provide a resolution

 

 10. Contact Us

 

For any shipping-related questions:

 

  • oneplug.store1@gmail.com
  • 063 0513 736 (Whatsapp Customer Care)