Frequently Asked Questions

General Questions

What is ONEPLUG?

ONEPLUG is your one-stop destination for premium tech accessories. We offer a wide range of products including cables, chargers, adapters, audio gear, and more - all designed to keep you connected and powered up.

Where are you based?

We are based in South Africa and primarily serve the local SA market, with fast and reliable delivery across the country.

Orders & Payments

What payment methods do you accept?

We accept a variety of payment methods including major credit and debit cards, EFT, and other local payment options available at checkout.

Is it safe to shop on ONEPLUG?

Absolutely. Our store uses SSL encryption and secure payment gateways to ensure your personal and payment information is always protected.

Can I change or cancel my order after placing it?

Please contact us as soon as possible if you need to make changes. Once an order has been processed or shipped, we may not be able to make amendments.

Shipping & Delivery

How long does delivery take?

Delivery times vary depending on your location within South Africa. Standard delivery typically takes 3–5 business days. You will receive a tracking number once your order has been dispatched.

Do you offer free shipping?

We periodically offer free shipping promotions. Check our homepage or subscribe to our newsletter to stay updated on current offers.

Do you ship internationally?

Currently, we focus on delivering within South Africa. International shipping options may be available in the future — stay tuned!

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you receive a defective or incorrect item, please contact us within 7 days of delivery and we will arrange a return or replacement.

How do I initiate a return?

Simply reach out to our support team via the Contact Us page with your order number and reason for return. We'll guide you through the process.

Products

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Warranty details are listed on individual product pages. Please check the product description before purchasing.

How do I know if a product is compatible with my device?

Compatibility information is included in each product's description. If you're unsure, feel free to contact us and our team will be happy to assist.

Contact & Support

How can I get in touch with ONEPLUG?

You can reach us through our Contact Us page. We aim to respond to all enquiries within 1–2 business days.